I want you to be 100% happy with your Lou Luddington limited edition print. If you would like to discuss a refund or exchange please let me know as soon as possible.
Returns
I have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. To complete your return, I require a receipt or proof of purchase.
To start a return, you can contact me at hi@louluddington.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time for your exchanged product to reach you may vary.
When returning a print, I recommend using a trackable shipping service and purchasing shipping insurance. I cannot guarantee that I will receive your returned item.
Returns will need to be sent to the following address: Cuffern Manor, Roch, Haverfordwest, Pembrokeshire SA61 6HB.
Exceptions / non-returnable items
Unfortunately, I do accept returns on sale items or gift cards.
Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process the refund.
Exchanges
If you would like to discuss exchanging your print for a different piece then please let me know. To be eligible for an exchange, your item must be in the same condition that you received it.
Damages
I trust that every artwork I sell arrives in perfect condition. If this is not the case and your print has been damaged during transit I will do my utmost to get this resolved as quickly as possible.
Need help?
Contact me at hi@louluddington.com for questions related to refunds and returns.
